Privacy Policy

What this policy covers

This privacy policy explains how Velvet Workflow collects, uses, and protects your personal information when you visit velvetworkflow.com or book a discovery call with us.

Information we collect

When you visit our website we may collect basic analytics data like pages visited and time on site. This is anonymous and non-identifiable.

When you book a discovery call we collect your name, email address, and any information you provide in the booking form including answers to our pre-call questions.

When you contact us directly we collect your name, email address, and the content of your message.

We do not collect payment information directly. All payments are processed securely through PandaDoc and Stripe.

How we use your information

We use the information you provide to respond to your inquiries and questions, schedule and conduct discovery calls, deliver services you have purchased, send project-related communications, and improve our website and services.

We do not sell your personal information to third parties. Ever.

Third party tools we use

Running Velvet Workflow requires a small number of trusted third party tools. These may process your data as part of delivering our services:

Calendly for appointment scheduling. Zoom for video calls. PandaDoc for contracts and proposals. Google Workspace for email and file storage. Notion for project management. Wave for invoicing.

Each of these tools has its own privacy policy. We encourage you to review them if you have concerns.

Cookies

Our website may use basic cookies for functionality and analytics. You can disable cookies in your browser settings at any time. This may affect some functionality of the site.

Data retention

We keep your information for as long as necessary to deliver services and comply with legal obligations. If you would like your data deleted, contact us at contact@velvetworkflow.com and we will action your request within 30 days.

Your rights

You have the right to access the personal information we hold about you. You have the right to request correction of inaccurate information. You have the right to request deletion of your information. You have the right to opt out of any marketing communications at any time.

To exercise any of these rights contact us at contact@velvetworkflow.com.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact

Questions about this privacy policy? Email us at contact@velvetworkflow.com.